Online Support / Contact Information

On-line support and contact information is a quick way to send general comments, feature requests, technical questions or trouble reports directly to Flight Explorer Support.

Before contacting Flight Explorer for support, please check Help for answers to your questions. If you are unable to find the answer, Flight Explorer provides a number of additional support options based on your subscription level, including web, e-mail and phone based support. Please use Support / Contact on the Main toolbar, CTRL +S, or Submit Support Request / Feedback on the Help menu, to find out what forms of technical support are available for your subscription level.

Support Options
FE Built in Help System	Click to open the application Online Help system.
FE Frequently Asked Questions	Click to open the Web site FAQ window.
Send a Support / Feedback Message	All questions requiring feedback are answered within 24 hours. Click to open the Online Support / Feedback window. Enter name, company name, phone number, e-mail address, and a message. Select the type of feedback at right. Select Send to submit comment or Cancel to return to the previous window.
Send a Web-based Support Request	Click to open Web site requests.
FE Business Hours for Phone Support	7:00 AM to 10:00 PM Eastern Time Monday - Friday 301.634.8201
After Hours Phone Support 7x24	For non-evaluation Customers only. 301.634.8209
Additional Links
Flight Explorer Web site	Click to open the Web site.
Software Updates	Click to open the Web site Updates window.
Web-based Account Maintenance	Click to open the Web site Accounts window.
Online Training	Click to open Web site Online Training.
Sales Team
email:sales@flightexplorer.com	Click to e-mail Sales or call 301.634.8200.